One of the keys to growing a successful business is creating a 5 Star Team. But how do you know if your team is 5 Star? And if it isn’t, what do you do about it?
Do you have a 5 Star Team?
First you need to determine if you have a 5 Star Team, and here’s how to do it:
On a sheet of paper draw a table with four columns. Column one should be headed “Name”, column two should be headed “Ability”, column three should be headed “Attitude” and the heading of the fourth column should be “Total”.
List the names of your team members in column one and then in columns two and three rate them on a scale of 1 to 5 for their Ability and on a scale of 1 to 5 for their Attitude (where 1 is very poor and 5 is excellent).
For each individual in your team, write in column four the total of columns two and three.
YOUR RESULTS . . .
If all your team members score a total of 8 or above, then your business has a 5 Star Team! Congratulations! If they don’t all score a total of 8 or above, then you need to get busy creating a 5 Star Team.
What if you don’t have a 5 Star Team?
Anybody scoring a total of 6 to 7 requires development.
You should give these individuals the opportunity to develop their total score to 8 or more and you should provide them with the help to do so. But if, after being given every support and opportunity to develop, they do not reach a score of 8 or more, you will need to part company with them and replace them with a higher calibre person.
Anybody scoring a total of 5 or less will never be capable of being part of a 5 Star Team. You will need to part company with them as soon as possible and replace them with someone who is capable of being part of your 5 Star Team.
It’s likely we’re heading towards an economic slow down. Take the opportunity to assess your team, provide help to those who need development, and part company as quickly as possible with those who cannot or will not develop to the standard you need.
Your business needs the best, your team needs the best, and your customers need the best too. And that means there’s no room on the bus for the wrong people.
And remember, during an economic slow down there will be a much bigger talent pool to choose from when replacing the individuals that aren’t up to your standards. Just make sure, however, that you choose carefully when you hire.
To help you grow (especially during an economic downturn), focus on assessing your team, developing those of your team who you think can eventually reach your standards, and replacing the weak links with new 5 Star Team members.
It’s impossible to grow a successful business if you have the wrong people on the bus.
Until the next time. . . . .